Frequently Asked Questions

Have any questions? Let us try to answer those for you...

Yeah, you sure do. Once you have paid your website balance your website is all yours. If you are paying on a monthly plan the site will become yours once you have completed the 12 months of payments.

We highly recommend that you own and control your domain name. We can help you to get this purchased and set up as part your launch plan. If you already have a domain name, we recommend leaving it where it is and we will take care of pointing it to our servers when your new website is ready to go live.​

Yes. Our plans cover the cost of website hosting on safe and reliable dedicated servers. We also regularly backup your website and keep your software up-to-date to avoid security breaches.​

If you are on one of the 12 month payment plans we are unable to transfer the hosting to your account. Once the balance is cleared you can host the website where ever you like.​

If you would like us to still host and maintain the site for you we have a few options for you. You’ll pay just $50 a month for your hosting backups, plugin licences and any ongoing support you need. If you’d like to continue to improve the site then talk to us about any of our support plans.

Yes as long as you are on one of the plans we cover the costs of the membership plugin, Learndash to manage your courses, IP board for the community and any plugins we use to deliver any of the PRO features (Excluding CRM based plugins for Infusionsoft or ActiveCampaign).​

We use Memberpress as the membership plugin that controls the taking of payments and content restriction. We can work with other membership plugins but there may be additional charges to support these.

If you are looking for a deeper integration with a CRM like ActiveCampaign or Infusionsoft we can set this up for you as a Pro Feature, you’ll just have to cover the cost of the plugin required.

The development time varies slightly based on which plan you choose. Our general time frame is 2-4 weeks for the Starter Plan and 4-6 weeks for PRO websites. However, all time frames depend on the features you choose and your responsiveness.

Once your 12 month agreement is complete, you own your website. If you choose to move your site to another company or host provider, we’ll provide you with a backup file that contains your entire website and database. However, most of our clients choose to continue with one of our renewal options.

There’s no option to cancel or downgrade the agreement early. This is because we distribute the cost of your initial development (in addition to the ongoing support, changes, hosting, and backups) over 12 monthly payments, and most of the design and development happens at the beginning of the agreement term. However, you’re welcome to pay off the total amount of the agreement at any time and we will honor our commitment to provide our promised services for the remainder of the 12 months.

Yes. If you want to add a feature to your site that is not covered in the original plan you are on we will be happy to add this to the site for you as a one off cost.

Yes. It’s super easy to upload your content to your site. Every plan includes uploading a certain amount of content for you. This is usually the most time consuming part of getting your website ready for launch. You or your team can easily add your content yourself or you can send it to us and we’ll do it all for you.

We can connect your membership site with the following email marketing tools  – ActiveCampaign, Aweber, Constant Contact, ConvertKit, Campaign Monitor, Drip, Get Response, Infusionsoft, Mad Mimi, Mailchimp, Mail Poet, Mailster, Sendy.

If there are any other tools you don’t see please let us know and we can investigate to see if we can connect the membership site to your marketing tool. You may have to pay an additional fee for a tool not supported in the list above.

We know you’ll need some help along the way. Our Starter and Pro plans come with email support so we can help you with any questions or issues you are having. Our done for you support covers all areas of making the website work best for you, this includes, plugin updates, style and layout changes, creating new sales and opt-in pages, uploading new content and adding new features. The time you get varies on the support plan you’re on but you can buy extra time if you need it.


The only thing we don’t do is your marketing for you. ​

MemberLab is a completely done-for-you membership website creation service, giving you a proven framework to launch, monetize and grow your recurring revenue. We offer ongoing expert support with no tech hassles or hidden costs!