Support & Renewal Options
Let us support you with your membership website as you grow your online business
PRICING & PLANS
Frequently Asked Questions
Have any questions? Let us try to answer those for you...
Will you host my new website?
Yes. Our plans cover the cost of website hosting on safe and reliable dedicated servers. We also regularly backup your website and keep your software up-to-date to avoid security breaches.
Can I host the website myself?
You sure can, if you wish to move your site to a new hosting company we will supply you with a back up of all the site files and databases for you to take to the new provider.
Do you include the plugin licence fees?
Yes as long as you are on one of the plans we cover the costs of the membership plugin, Learndash to manage your courses, IP board for the community and any plugins we use to deliver any of the PRO features (Excluding CRM based plugins for Infusionsoft or ActiveCampaign).
What does the ongoing support include?
We know you'll need some help along the way. Our done for you support covers all areas of making the website work best for you, this includes, plugin updates, style and layout changes, creating new sales and opt-in pages, uploading new content and adding new features. The time you get varies on the support plan you're on but you can buy extra time if you need it.
The only thing we don't do is your marketing for you.
Can I cancel, upgrade or downgrade the support plan?
Yeah you can easily upgrade your support or renewal plan when ever you wish. You can also buy additional features and time as one off costs.
Can I add additional features to the site as I grow my site?
Yes. If you want to add a feature to your site that is not covered in the original plan you are on we will be happy to add this to the site for you as a one off cost.
Do you upload the content for me?
Yes. It's super easy to upload your content to your site. If you are on the improve or grow support plans we will happily upload any content for you.
What marketing tools can I connect the site to?
We can connect your membership site with the following email marketing tools - ActiveCampaign, Aweber, Constant Contact, ConvertKit, Campaign Monitor, Drip, Get Response, Infusionsoft, Mad Mimi, Mailchimp, Mail Poet, Mailster, Sendy.
If there are any other tools you don't see please let us know and we can investigate to see if we can connect the membership site to your marketing tool. You may have to pay an additional fee for a tool not supported in the list above.